OUR SERVICES

Re-think Innovation with the power of Salesforce, enabled by our end to end service offering

Effecting business transformation leveraging Salesforce is our core expertise. We help our customers define their vision, define the best roadmap for them and then handhold them across their transformation journeys.

Leveraging Salesforce as a native cloud platform, we bring digital to life through a breadth of services spanning strategy and experience design, platform advisory services, implementation and industrialization services, managed industry innovation and application value management services:

Strategy and Experience Design

Solution Industrialisation

Application Value Management

We help businesses realize the true potential of digital by reimagining experiences across their customers, partners and employee ecosystems.  By leveraging design-thinking principles, we empower our customers to think differently and tease out what is really relevant for themselves and their business models.

We have proven experience in delivering integrated solutions across the entire Salesforce stack and cloud ecosystem. With extensive know-how across numerous third-party apps and the expertise of bespoke development aligned to industry best practices, we help our clients maximize their Salesforce value potentials.

Continual Service improvements are hardwired into our engagement approach – we bring with us a host of tools, accelerators and process improvement frameworks that can transform application support for your business while driving down the total cost of ownership.

Industry Solutions

We combine years of domain experience with our core Salesforce expertise to launch industry-based solution templates that help our clients accelerate time to market, mitigate risk and reduce TCO.

Loan Origination Solution

  • Unique lending solution tailored for BFS leveraging Sales, Service, Marketing & Community clouds
  • Omni-channel lead capture enabling it to manage the entire origination lifecycle of the applicant from application creation to settlement
  • Easy to configure Product, Pricing, Charges and related decision rules through an elaborate relationship matrix
  • Accelerated verifications and adhering to compliance through a set of fully configurable pre-defined tasks and checklists

Mortgage Digital Collaboration

  • An integrated Mortgage solution powered by Salesforce Einstein with a layer of Shield for added security
  • An effective customer collaboration layer to combine multiple stakeholders (borrowers, real estate agents, sales reps, etc.) and process into a unified solution across customer channels
  • Consistent integration of processes throughout the origination process
  • More efficient real-time pricing, products, and status

Mortgage 360

  • A Fullforce solution with omnichannel digital process automation and communication, from sales to fulfillment
  • Real-time access to financial institutes’ resources/staff/ service requests to drive digital intermediary business transformation
  • Built-in algorithms automatically calculate custom loan recommendations

MedVantage

  • 100% GXP (Global) Compliant & pre- validated lightning solution
  • In-depth complaints management through product investigations, Corrective and Preventive Actions
  • Tracks submission dates, determines reportable incidents and caters to regulatory requirements of nearly 55+ regulatory bodies across the world

Patient Prime

  • Patient engagement hub solution powered by
Salesforce Einstein for pharma companies offering specialty treatments requiring extensive collaboration between physicians, care-givers, insurers & pharma companies
  • Powered by Salesforce Health, Community and Service Clouds, Shield it includes document management, master data management, reporting & analysis

Patient Care

  • Einstein powered patient engagement platform offering common interaction which can extend value to HCPs, clinical partners, care coordinators & patients’ family care givers
  • Lightning Bolt solution – Built on Salesforce Health Cloud & Communities with ease of integration with fitness APIs and an extra security layer with Shield

AUTOMOTIVE SOLUTION

  • End-to-end Sales Cycle from lead capture to delivery consisting of test drives, interactive vehicle selector, quotations, bookings and customer feedback
  • Complete Service Appointments Management process with service forecasting
  • 360-degree View for individual as well as fleet customers
  • Integrated system with ERP to get Vehicle Related Information

Real Estate

SaaSfocus Real Estate solution addresses the “Lead to Settlement” lifecycle for both of the plan and residential resales. It helps builders and brokers launch projects/ new listing and effectively manage leads from all sources through the EOI, Reservation, Contract and Settlement steps

  • Listing Management
  • Stock Management
  • Shortlist and reservation
  • Commission & Invoice Management
  • Buyer Portal
  • Broker Portal

SUPPLIER RELATIONSHIP MANAGEMENT

  • Comprehensive lightning solution powered by
Salesforce Einstein, Community and Service Cloud to digitally engage with supply chain partners
  • Enables supplier management office to collaborate and manage the activities after contract is signed
  • Smooth onboarding and screening checks with automated workflows
  • Objective performance evaluation & subsequent governance processes can bring the supplier spend down by upto 30-50%

ZERO TOUCH

  • Voice assisted marketing solution to enable a Zero Touch seamless shopping experience using voice assistance (Alexa/ Amazon Echo), chat assistance, machine learning & marketing automation
  • Driving customer delight through cognitive experience journey powered by Salesforce Einstein

Employee Hub

  • A Lightning Bolt solution – Built on Force.com platform of Salesforce
  • Powered by Einstein AI and Bots – Automation, actionable recommendations, trending posts, intelligent routing
  • Easily integrate with other enterprise cloud solutions

Cognitive Contact Center

  • All in one’ digital contact center encompassing disruptive Next-Gen technologies like Cloud, Omni Channel, Self-Service, advanced AI and Cognitive capabilities built over best-in-class Amazon CX solutions and powered by Einstein
  • Scalable with pre-built connectors to leading CRM products (SFDC, D365, Pega, SAP etc.)
  • Zero UI conversational IVR with NLU and Natural Linguistics enquiries using Next-gen channels for millennial connect – IoT, Alexa, Whatsapp, voicebots and chatbots